Water Utilities Frequently Asked Questions
How do I open an account?
How do I open an account?
You can fill out an application online, print it and bring it in to City Hall or you can stop by and fill one out in person. Either way, remember to bring in your drivers license, social security card, and a $200 deposit. If you have questions about the application process you can e-mail us or call (903) 396-2971. Water Utility Account Application
How do I establish service for a new construction?
The application process is the same however there are fees for connecting you to the city water and city sewer lines. The fees are as follows.
Why is my bill so high?
Your bill is based on how much water passes through your meter, so whether it is used or wasted, you pay for every drop. That is why it is important to use water wisely.
What is Sewer?
Sewer or wastewater is the used water that goes down the drains inside our houses and businesses.
How are residential sewer fees calculated?
The sewer fees are estimated because it is not cost effective to meter wastewater. To estimate the sewer fees, City of Kerens uses your winter months average (January, February, and March.) It is thought to be the best time of year because customers generally use less water during the winter months. The sewer fees are changed on the April bill and will remain the same for one year.
Is Kerens drinking water safe?
Yes. Kerens drinking water meets or exceeds all federal (EPA) drinking water requirements. Read the 2015 Drinking Water Quality Report
What causes occasional taste and odor changes in my water?
All water has its own unique taste and odor characteristics. Kerens like many other water suppliers, occasionally experiences taste and odor changes. Algae, temperature changes, excessive rain or lack thereof are all constituents that can the alter taste and smell of the water. These changes do not affect the safety of the water.
Where does Kerens water come from?
Our drinking water is obtained from Surface water sources. It comes from Lake Halbert and Navarro Mills.
How much water does the average Kerens resident use?
As of December 2010, the average usage was 4,086 gallons per month.
Why was my bill estimated?
Sometimes we have to estimate a meter reading. This happens when a meter is covered by a car, brush or limbs, ice, etc. When this happens, your water usage is estimated based on your past water use. Any overestimate or underestimate will be automatically corrected on your next bill. You can help us serve you better by keeping your meter uncovered and easy to reach.
What day is trash pickup?
Trash is picked up on Thursday. Trash must be at the curb by 7:30 on Thursday morning.
Sanitation service is provided by Allied Waste Services. Pickup is on Thursday of each week. Trash needs to be out at 7:00am each week as pickup times vary. Also, place your garbage out by the curb in appropriate containers, so that dogs and other animals can not get to it. If you have large items that need to be disposed of, such as washing machines or televisions, you need to contact Allied Waste Services at (903) 874-2351 prior to Thursday to arrange for pickup. Residential garbage fees are included on your monthly water bill.
When is my brush going to be picked up?
The City of Kerens has implemented the following schedule for brush pickup and limb chipping. If all residents will have their brush and limbs at the curb during the week that area of town is scheduled, it will be disposed of by the city crew. Please note that limbs larger than six inches in diameter can not be chipped.