UTILITY BILLING / ACCOUNT INFORMATION
Billing & Account Information:
For questions regarding your bill you can contact Clara Jo McMillan at City Hall
All new accounts require a $200.00 deposit and payment must be made in full before service will be turned on.
Moving to a different location within the city:
To transfer service from one address to another, call us in advance (903)396-2971 so that service will not be interrupted. We will need the date you expect to move and the address where you are moving to update our records. There is a $25.00 fee for transferring service and it will be included on your first bill at the new address.
Moving out of the city:
If you are moving out of the City of Kerens please call us at City Hall (903) 396-2971, and tell us when you want to discontinue service at your old address. Your deposit will be applied to your final bill. If there is still a balance or if you anticipate a refund, be sure to leave us your forwarding address, so that we may send the remainder of your deposit or a final bill.
Water bills are sent out on the last day of each month. Payment is due on or before the 10th of each month. If the 10th of the month falls on the weekend, payment is still due on the 10th. If payment is not in the office before the next working day, a 10% late charge will be added. There is a night drop located at City Hall for your convenience.
If payment is not received before the 20th of each month, services will be disconnected. A $25.00 reconnect charge is added to your account and payment in full must be made before services will be restored.
How To Pay:
Reasons for Service Termination:
Water service may be cut off for any of the following reasons: