UTILITY BILLING / ACCOUNT INFORMATION

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Contact Information
Deposits
Moving to a different location within the city
Moving out of the city
Monthly Bills
How to pay
Reasons for Service Termination
Water Utilities Frequently Asked Questions


Billing & Account Information:


For questions regarding your bill you can contact Clara Jo McMillan at City Hall
Phone: (903) 396-2971
Fax: (903) 396-7265
e-mail us


Deposits:


All new accounts require a $200.00 deposit and payment must be made in full before service will be turned on.
Water Utility Account Application


Moving to a different location within the city:


To transfer service from one address to another, call us in advance (903)396-2971 so that service will not be interrupted. We will need the date you expect to move and the address where you are moving to update our records. There is a $25.00 fee for transferring service and it will be included on your first bill at the new address.


Moving out of the city:


If you are moving out of the City of Kerens please call us at City Hall (903) 396-2971, and tell us when you want to discontinue service at your old address. Your deposit will be applied to your final bill. If there is still a balance or if you anticipate a refund, be sure to leave us your forwarding address, so that we may send the remainder of your deposit or a final bill.


Monthly Bills:


Water bills are sent out on the last day of each month. Payment is due on or before the 10th of each month. If the 10th of the month falls on the weekend, payment is still due on the 10th. If payment is not in the office before the next working day, a 10% late charge will be added. There is a night drop located at City Hall for your convenience.

If payment is not received before the 20th of each month, services will be disconnected. A $25.00 reconnect charge is added to your account and payment in full must be made before services will be restored.


How To Pay:

  1. In Person -You can pay your water bill in person at City Hall. The office is open from 7:30 am to 4:30 pm.
  2. Night Deposit Slot - A night deposit slot is located in the door at City Hall for after hour payments.
  3. By Mail - You can mail your payment to City Hall. Our mailing address is PO Box 160 Kerens, TX 75144. Please return the small portion of your bill (the one with your name on it) with your payment. Do not mail cash. Use a check or money order when paying by mail.
  4. Automatic Draft - Automatic draft is a convenient way to pay your bill and avoid late fees. It allows for an automatic debit from your checking account around the 5th day of each month. We will send a courtesy notice to you that will show the amount drafted for that month. There is no charge for this service. Bank Draft Sign-up Form
  5. On The Internet - www.certifiedpayments.net USE BUREAU CODE: 8859471
  6. Over The Telephone - dial 1-866-549-1010 USE BUREAU CODE 8859471

Reasons for Service Termination:


Water service may be cut off for any of the following reasons:

  • Failure to pay your bill
  • Failure to arrange payment for a returned check
  • Unauthorized connection to the water supply system
  • Tampering with meters or other City of Kerens' equipment
  • Violation of any water or sewer related City of Kerens ordinances
  • Having a severe leak that creates hazardous conditions